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Privacy notice
How Oxford Damp Specialists handles what you send us or tell us on the phone. Last reviewed 12 November 2026.
In brief
- We ask only for what we need to ring you back, visit the property and quote.
- Enquiries are shared only with the team who quotes for and does the work.
- If an enquiry goes no further, it is deleted twelve months after it arrived.
- This website runs no analytics and no advertising cookies.
What information do we take?
From the form: your name, phone number and postcode, the option you picked, anything you wrote in the notes, the page you sent it from and the time. From a phone call: your name, a number to call back on, the address once a visit is arranged, and what you tell us about the house and the damp.
What is it used for?
Calling you back, arranging a survey, writing the report and quotation, and doing the work if you decide to go ahead. The legal basis is our legitimate interest in answering people who get in touch, and on taking the pre-contract steps you request.
Who else handles it?
Enquiries are shared only with the team who quotes for and does the work. Anything submitted on the website passes via Cloudflare, which hosts it, and an automation service into a spreadsheet and an inbox, which is where we read it. Where any of these services keeps data outside the UK, the UK GDPR rules on international transfers apply. Nobody buys your details from us and we do not use them for marketing.
How long is it kept?
Twelve months from first contact when nothing comes of it. Where we survey or carry out work, the report, quotation and job record stay on file for as long as questions about the work could reasonably arise or the law obliges us to keep them.
Cookies and fonts
No analytics package runs here and nothing tracks you from site to site. The typefaces load from this website, not from a third party. Cloudflare may set a cookie for its own security checks. The sites we link to as sources have privacy notices of their own.
What are your rights?
You can ask for a copy of what we hold, ask us to correct it, delete it or stop using it. Email info@oxforddampspecialists.co.uk and we will sort it out. If you are not satisfied with our reply, you can complain to the Information Commissioner's Office.
Shall we call you instead?
Your name, number and the property postcode are all we need. A sentence about the room and the wall makes the first call quicker. Or ring 01865 537413.